Making changes to door-to-door services

If you have a bicycle storage season ticket or an OV-fiets season ticket, you can change many aspects of the season ticket information in Mijn NS. 

Your OV-fiets season ticket is valid for 12 months. Your season ticket will be automatically extended after the first 12 months.

Your employer has specified preferences that determine which door-to-door services are available to you. You can view these in Mijn NS Zakelijk under Mijn NS-Business Card. If you would still like to change something then you can do so via the contact person for NS within your company.

Making changes to door-to-door services as a freelancer or the sole card holder

As a freelancer or the sole card holder/applicant for cards, you can use Mijn NS Zakelijk to enter any changes yourself. In order to do so you must log in as contact person using your username on Mijn NS Zakelijk. Do not use your email address.

Please note! Any changes made to settings will only apply to selected tickets. When you order new tickets they will always be supplied according to the specified preferences.

Changing or cancelling a ride

If you would like to cancel a booking with the OV-taxi, you can do so online at ovtaxi.nl up to 15 minutes before the taxi's scheduled arrival time. If you cancel later than this, you will be charged a fee.

Making changes to a OV-taxi booking

You can make changes to a reservation up to thirty minutes prior to the start of the ride. If you do this within half an hour before the desired departure time, then the changed booking is seen as a new taxi ride. As a result, it is possible that the desired departure time is no longer feasible.

Would you like to change or cancel your reservation or make changes to your details or season ticket? You can find the information you need to do this on the Greenwheels website.