Questions about NS Go?

NS Go

On this page you will find answers to the most frequently asked questions about NS Go. What do you want to know?

Filter on

Cardholder

Contactperson

What do these filters mean?

About NS Go

What is NS Go?

NS Go is our mobility platform that enables you to:

manage your (hybrid) mobility policy.
simplify your administration.
steer on sustainable mobility.

Read more on NS Go

What is the difference between NS-Business Card and NS Go?

The NS Business Card is a mobility card, which allows your employees to travel by train and the accompanying door-to-door services.  NS Go is a mobility platform. If you have implemented NS Go, the journeys with the NS-Business Card are automatically registered within NS Go. In the NS Go platform you can then assign these journeys (automatically or manually) to the correct travel reason (home to work, private or business). You can also manage your other mobility services in NS Go, such as kilometre registration, office or home office registration, bicycle trips and shared car trips.

Read more on NS Go

Is NS Go a Mobility-as-a-Service (MaaS) application?  

NS Go is indeed a MaaS-application tailored to your organisation. With NS Go, you give your employees the daily flexibility to choose from the best mobility options for both home-work and business trips.

You decide which mobility options you make available to your employees.

Read more on NS Go

Do all NS products fall within NS Go?

Yes, all business NS products are also offered within NS Go. 

You can choose for travel-on-account or for a subscription. Since 1 September 2021, NS also offers Traject op Maat.

If you work with NS Zakelijk, you will always receive advice about the travel products that best suit your employees.

Read more on NS Go

Does NS Go also take into account the current (tax) regulations?  

Yes, during the implementation of NS Go we observe the legal and fiscal obligations. The NS Go platform is designed to facilitate this as much as possible.

We also have in-house specialists who will be happy to advise you on tax issues.

Read more on NS Go

What about privacy & security of NS Go?

We take the processing of personal data of our millions of travellers extremely seriously. The security of all our systems is therefore regulated at the highest level.

NS Go has been developed in accordance with both 'privacy by design and by default' and 'security by design and by default'.  The security baseline for all our information systems is based on the controls in ISO 27001 Annex A.

All processing agreements with our suppliers are updated and formalised under the GDPR. Moreover, both the NS Go platform and the underlying services are hosted in Western European countries.

Want to know exactly how we handle your data? You can read all about it in our privacy statement. You can download the entire privacy statement here.

Tax regulations

Does NS Go also take into account the current (tax) regulations?  

Yes, during the implementation of NS Go we observe the legal and fiscal obligations. The NS Go platform is designed to facilitate this as much as possible.

We also have in-house specialists who will be happy to advise you on tax issues.

Read more on NS Go

Privacy & security

What about privacy & security of NS Go?

We take the processing of personal data of our millions of travellers extremely seriously. The security of all our systems is therefore regulated at the highest level.

All processing agreements with our suppliers are updated and formalised under the GDPR. Moreover, both the NS Go platform and the underlying services are hosted in Western European countries.

Want to know exactly how we handle your data? You can read all about it in our privacy statement. You can download the entire privacy statement here.

Didn't find your answer? Call us, or use our e-mail form or X to send your question.

Call us

You can contact us 24/7.

+31 (0)30 300 11 11

Fill in our contact form

We'll send a reply within 5 working days.

Ask your question

Use X

We'll send a reply within 15 minutes.

X (formerly Twitter)