Blocking an NS-Business Card and requesting a new one
Is your NS-Business Card lost, damaged or stolen? Blocking your card and requesting a new one will depend on your situation.
I am an employee
Ask your organisation who is responsible for arranging a replacement card: you, or your employer's NS Zakelijk contact person.
If you can request a new OV-chipkaart yourself, then here's how to do so:
- Log in to Mijn NS Zakelijk with your work email address.
- Go to 'Mijn NS-Business Card'.
- Request a new (duplicate) card. We will then immediately block your old card.
You will receive your new card at your home address within a week.
If you are not allowed to request a new card yourself, then your employer's NS Zakelijk contact person can do that on your behalf.
I am a self-employed professional
If you are a self-employed professional, log into Mijn NS Zakelijk as a contact person, by means of your user name. Then request a replacement (duplicate) card. We will then immediately block your old card.
Continuing to travel
You will probably want to keep travelling while waiting for your new NS-Business Card to arrive. Fortunately, you can request a refund for travel costs that would have been covered by your season ticket.
You can request a refund up to 90 days after the date of travel, with a maximum of three refund requests per calendar year.