Temporary Ticket in case of a lost OV-chipkaart
Have you lost your OV-chipkaart, and are waiting for a replacement card with your season ticket? In most cases, you can still travel for several days with a Temporary Ticket. Read this page to learn how the Temporary Ticket works.
Block your lost OV-chipkaart
Have you lost your OV-chipkaart? If so, you can block your card immediately at OV-chipkaart.nl, so that no one else can travel with your card. You can also request a new OV-chipkaart via the website. Your new OV-chipkaart with your season ticket will be delivered to your home in 5 working days.
Requesting a Temporary Ticket
Your season ticket type determines how you can request a Temporary Ticket.
I have a Vrij season ticket
Do you have a Vrij season ticket? The Vrij season tickets include NS Flex Altijd Vrij, NS Flex Traject Vrij, NS Flex Dal Vrij, NS Flex Weekend Vrij and Kids Vrij. In that case, you can request a Temporary Ticket from the NS service desk at a station or by contacting NS Customer Service. We will give you coupon codes to claim your train ticket as an e-ticket.
I have a Voordeel season ticket
Do you have a Voordeel season ticket? Voordeel season tickets include NS Flex Altijd Voordeel, NS Flex Dal Voordeel, Dal Voordeel on balance and NS Flex Weekend Voordeel. In that case, you can request a Temporary Ticket from the NS service desk at a station or by contacting NS Customer Service. We will give you discount codes to claim your 40% discount on one-way or day return tickets. You can then buy your train ticket as an e-ticket in our webshop.
Please note: When you use your coupon or discount code, remember to say when you wish to travel. Your train ticket will show the travel date.
OV-chipkaart damaged or defective
Have you noticed that your OV-chipkaar doesn't work anymore? These things happen. Check here to find out what to do if your OV-chipkaart is damaged or defective.