How do you rent an OV-fiets?
Would you like to rent an OV-fiets? We can explain how it works and what you need to know.
How to rent an OV-fiets
To rent an OV-fiets, you need a personal OV-chipkaart with a free OV-fiets season ticket or NS Flex season ticket. You do not need to activate anything else to rent an OV-fiets.
- Find a rental location.
- Choose an OV-fiets and scan your OV-chipkaart.
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Adjust the saddle to the correct height, and you're ready to go!
When you are done with your journey, simply return the OV-fiets to the same rental location.
OV-fiets rental fees
You can rent an OV-fiets for € 4.55 per day. After the first 3 days it costs € 9.55 per day.
Do you return the bicycle to another rental location?
Then you'll be charged an additional € 10 to return the bicycle.
Travel history and expenses
You can view your travel history and expenses in Mijn NS. You'll also receive a handy monthly overview.
Ordering an OV-fiets season ticket
If you do not have an NS Flex season ticket or an OV-fiets season ticket on your OV-chipkaart, you must first order a free OV-fiets season ticket before you can rent an OV-fiets. And did you know that you can rent 2 bicycles with one (free) OV-fiets season ticket?
OV-fiets locations and availability
You can rent an OV-fiets at almost 300 rental locations throughout the Netherlands: you'll find them at most stations, near bus and metro stops and at P+Rs. You can find a rental location via the 'near you' map in the NS app.
The rental locations also show how many OV-fiets bicycles are available at that location. The availability of OV-fiets bicycles is updated every 15 minutes.
Full OV-fiets information at your fingertips
You can easily arrange everything for your OV-fiets rental in the NS app. See if an OV-fiets is available to rent near you. You can also see all of the information about your rental, and if it has been concluded correctly, in Mijn NS. You can also conveniently report any damage to the bicycle if you rent an OV-fiets with an electronic lock.
How to activate OV-fiets information in the NS app.
- Open the NS app.
- Log in to Mijn NS (top right).
- Link your OV-chipkaart to your account once.
- Click on ‘Turn on OVfiets trip information’.
Once you enter all the details, you will always have access to all of your OV-fiets information.
FAQ about the OV-fiets
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How long can I rent an OV-fiets?
The maximum rental period for an OV-fiets is 21 days.
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My OV-fiets or key has been stolen
- Report the theft to the police immediately.
- Contact us
Send us an e-mail via info@ov-fiets.nl with the subject: 'OV-fiets gestolen'. Remember to mention the OV-fiets number (see the key or the fender/frame), the rental location and the date or time that the OV-fiets or key was stolen. - Send us a copy of the police report and/or the key
Send a copy of the police report and/or the key (if you have it) to our address:
NS Klantenservice Afdeling OV-fiets
Postbus 2572
3500 GN Utrecht
When an OV-fiets is stolen, you will be charged a deductible. If you do not send a police report and the key to the OV-fiets, then you will be charged for the new value of the OV-fiets.
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The OV-fiets is damaged or defective
Always bring the OV-fiets back to the same rental location. Please report the defect to the rental location or contact NS Customer Service. When you report the damage to us, please report the bicycle number as well. This number is visible on the bicycle's fender or frame.
If the damage to the OV-fiets was caused by reckless use, you will be charged for the cost of the damage.
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Is an OV-fiets free for students?
No, the OV-fiets is not free for students. But as a student, you can order a free OV-fiets season ticket and download it to your personal OV-chipkaart. Then you will pay the normal rental fees when you use an OV-fiets.
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How do I open the new lock?
Starting a rental at the rental location
The rental starts as soon as you open the lock at the rental location. Before you pick up an OV-fiets at a rental location, always check first whether it is locked with the ring lock.
- Hold your OV-chipcard with OV-fietsabonnement against the lock. When the ring lock opens, your rental has started. A green light flashes on the lock.
Opening the lock during your journey.
You can only open the lock on your OV-fiets with your own OV-chipkaart.
- Hold your OV-chipcard with OV-fietsabonnement against the lock. When the ring lock opens, a green light on the lock flashes.
- Press the button for 3 seconds. A green light comes on: you can unlock the chain.
Can't open the lock?
See what you can do.
Can't find your question in the list? Then check all of the frequently asked questions about the OV-fiets.
Do you have an NS Business Card?
Then check out OV-fiets bycicles for business travelers.
