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Reconsideration period for parking using the NS app

As a consumer, you are entitled to a 14-day reconsideration period after the moment you start your first period of parking using the NS app (hereinafter also referred to as the “NS parking app”). This page includes information about how to exercise that right.


How to revoke the parking app during the reconsideration period

If you change your mind during the 14-day reconsideration period, you can revoke your use of the NS parking app without stating your reasons and dissolve the contract with NS for use of the parking app (revocation). This is referred to as the right of withdrawal.

The reconsideration period of 14 days commences on the day after you first use the NS parking app, i.e. up to the fourteenth day after the moment you start your first period of parking in the app.

If you change your mind
If you change your mind, you can contact our Customer Service department by phone, chat or social media and tell us that you want to exercise your right of withdrawal. Or you can do it using the Right of Withdrawal Template Form.

When will the agreement be ended?

The option of using the NS app for parking is a standard component of NS Flex. It is therefore not possible to end the agreement about parking using the NS app without also terminating NS Flex.

Once you have told the Customer Service department that you are exercising your right of withdrawal, we will therefore terminate your NS Flex deal and the ability to park using the NS App (and the agreement to that effect) along with it.

If you use the NS Business Card privately with the Shared Payment Service, parking via the NS app (and the agreement to that effect) will be terminated at that moment.

If you have already parked using the NS app

If you have already parked using the NS app, you will still pay the costs for that (transaction fees and parking charges). These charges are therefore not reimbursed if you exercise your right of withdrawal.