Reporting

We have set performance targets with the Ministry of Infrastructure & Water management. This dashboard  lists all our performance and information indicators and provides insight into our performance so far.

There are 2 types of indicators in the 2015-2024  transport franchise that we were granted by the Ministry of Infrastructure & Water management: 

1. Performance indicators: binding performance measures with baseline and target values. The franchisor may penalise NS for failing to achieve the baseline value. The norm is shown as the base value in the graphs. The performance indicators also include a target value, the score that NS will aim to achieve in 2024. Every year, NS also reports progress values, which reflect the change in a particular performance level during the year in question.
2. Information Indicators: a non-binding performance measure that NS reports on. For these indicators, we have not set baseline and target values with the grantor. Almost all of the indicators are measured on a monthly or quarterly basis.

As per the terms of the franchise, we issue a report on our performance on the main railway network every six months.

NS Semi-annual Report

In the semi-annual report, NS reports on its performance over the past six months. These figures provide an indication of the expected performance over the course of the year.

NS Annual Report

In its annual report, NS provides information about its performance over the past year.

European regulations require us to review our performance based on the service quality norms. The quality performance reports for NS Reizigers and NS International can be found below.

The document below explains how NS deals with taxes and tax risks. The fiscal strategy has been adopted by the Board of Directors and applies to all taxes in countries in which NS operates.