Refunds
Something can sometimes go wrong during or around your trip. Whether you are entitled to compensation varies depending on the situation. With our questionnaire, you can find out in a few clicks whether and how you can claim money back.
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Refunds for delays
We understand how irritating it is to experience a delay on your train journey in the Netherlands, so we offer a refund for delays of 30 minutes or more.
Refunds for a forgotten OV-chipkaart
Do you usually travel on an NS season ticket but you've forgotten your OV-chipkaart? Or did you travel with your debit card instead of your OV-chipkaart? There's no need to worry. First, ensure that you have a valid ticket for your train journey. You can request a refund for the cost of your journey with NS afterwards.
Requesting an OV-verklaring
If you pay your own expenses for travelling to work, you can apply for a travel deduction from the Tax Authority. For this, you will need an OV-verklaring (public transport statement) or a travel statement.
Money debited by NLOV
Do you see a debit on your bank account that starts with NLOV followed by 14 numbers and letters? Then you have (accidentally) traveled with your debit card.