Service and information
NS and ProRail may adjust the train schedule under inclement weather conditions. We advise travellers to keep an eye on the weather reports and to check the NS Travel Planner before leaving. Expect longer travel times and crowded trains during peak hours.
Information about schedule changes
When NS and ProRail have to adjust the timetable for the next day, we communicate the changes through a variety of channels:
- Via the travel information in the online Travel Planner
- A message in the NS app
- Via announcements in the train and at the station
- We also announce the changes through as many other channels as possible (via news media, Teletekst, ns.nl, etc)
Receive a push notification for timetable changes
If you would like to be informed of timetable changes due to weather forecasts or disruptions on the railway network, you can authorise the NS app to send you push notifications.
- Open the NS app
- Click on the 'More' link at the bottom left of the screen
- Select 'Settings'
- Click on the slider button for 'Push notifications' (Android) or 'Receive emergency reports' (iOS)
Travel information
For the past few years, NS has been solely responsible for providing rail travel information. We are constantly working to improve our travel information in order to provide our travellers with the most up-to-date information available. The NS app contains a wealth of information and has many new features, such as the crowded train alert. The digital screens at the stations are also linked to the travel information system to provide the latest information about departure and arrival times.
Travel information in the event of disruptions
When disruptions occur, the travel information system must be updated. Sometimes it may take some time before we know exactly how the trains can best be re-routed in the event of a disruption. This involves solving a complex logistical puzzle, and occasionally we cannot be as accurate as we would like. NS strives to provide travellers with information via the public announcement system at the station or in the train or via the information screens at the station within 10 minutes of an incident. Our goal is to provide travellers with the most complete information possible as to the cause of the disruption and the expected duration of the delay. If this information is not available, we will communicate whatever information is available.
Service at the stations
Changes to the rail schedule can be very inconvenient for our travellers, as they can result in full trains, crowded stations, extra transfers and longer travel times. NS and ProRail work hard to limit any inconvenience as much as possible and to solve disruptions as fast as possible, for example by assigning disruption teams and preparing auxiliary locomotives to tow away stopped trains.
We also try to accommodate travelers who experience inconvenience and delays by:
- offering refunds for delays;
- assigning extra staff to stations in order to answer travellers' questions.
