Frequently asked questions about Check

How to rent a Check electric shared scooter:

1. Pick a shared scooter on the 'nearby' map. 
2. After picking a scooter, press 'Rent in Check app' and download the Check app.
3. Sign up in the Check app and upload your driving licence. 
4. Book a shared scooter in the Check app. 

Important: to ride an electric scooter you need a driving license for motorbikes (type A) and / or cars (type B) or a moped licence. You also have to be over the age of 18 

Find a scooter near you

Check shared scooters are coming to more and more cities near you. Find out whether there is a scooter near you by opening the 'Nearby' map. 

Find a scooter near you

In most cities, you can only rent Check scooter between 6:00 in the morning and 1:00 at night. In Amsterdam, The Hague, Breda and Rotterdam, you can rent a Check scooter all day long.

Yes, you can book a moped in the Check app. Simply find your scooter within 10 minutes and start your trip.

Find a scooter near you

1. Pick a shared scooter on the 'nearby' map. 
2. After picking a scooter, press 'Rent in Check app' and download the Check app. 
3. Is this your first time renting a Check shared scooter? Sign up first.
4. Find your scooter within 10 minutes and start your trip. 
5. Disengage the kick stand and press the green button for 2 seconds. 

Can't start your trip? 
Reach out to Check's customer service via the Check app or send an email to support@ridecheck.app.

Find a scooter near you
 

No, you cannot. You can pick you preferred payment method when you sign up in the Check app. Unfortunately, you can't use your NS season ticket or OV-chipkaart.

Are you a business customer?
Here's how you can pay with your NS Business Card. 

Discover Check scooters for business customers

No, you cannot. You can pick you preferred payment method when you sign up in the Check app. Unfortunately, you can't use your NS season ticket or OV-chipkaart.

Are you a business customer?
Here's how you can pay with your NS Business Card. 

Discover Check scooters for business customers

You can ride a Check shared scotoer for € 0.33/minute. You will also have to pay € 0.75 to unlock the scooter. You can also pause your trip for € 0.10/minute.
 

When you sign up for Check, you can also choose your preferred payment method. The costs for your trips are debited once a month. This takes place between the first and fifth business day of the month. When you accumulate a bill of € 25 or more, the costs are debited immediately.

Yes, every Check shared scooter has liability insurance. Here are the Terms and Conditions and insurance details for Check shared scooters.

Yes, it is mandatory to wear a helmet on all scooters. In every scooter you will find two helmets and hair nets in the top case. Of course you can also use your own helmet.

No problem! Check out the instructions before you start, watch the tutorials in the Check app or practice at a slow speed first. Electric scooters accelerate quickly and are very quiet. Keep your distance from other road users and slow down when you overtake cyclists.

You can, but we advise against it. After all, you have to start and end your trip in the same service area. Some cities are in the same service area. Make sure to check whether your destination is in the same service area before you set off. 

If you end your trip in another service area, we will charge you € 50 for moving the scooter. You're free to pause your scooter in another city and return to the original service area later.

Yes, to ride an electric scooter you need a driving license for motorbikes (type A) and / or cars (type B) or a moped licence. You also have to be above the age of 18 to rent a scooter. Before you start your first trip, upload your driving license in the Check app.

The service area is the purple area shown in the Check app. This is the area where you can start and end your trip.

Yes, you can. Both the driver and passenger are insured on Check scooters, provided you obey the traffic rules.

About 40-50 km. Remember that you have to end your trip in the same service area where you started. 
If you end your trip in another service area, we will charge you € 50 for moving the scooter.

Yes, Check scooters have a phone holder. You can easily adjust it to your phone with the knob at the back of the holder. Make sure to fasten the knob to keep your phone snug & secure.