At the station
When travelling with a hearing impairment, it's useful to know which facilities are available at the station for travellers who have trouble hearing. This page features all you need to know about what to expect at the station when travelling with a hearing impairment.
Audio connection
All OV Service Shops and information desks at the station are equipped with an audio-frequency induction loop (AFIL) system for travellers with a hearing impairment. Simply set your hearing aid to the AFIL setting, and you will be able to hear our assistants speaking without distracting background noises.
Information about departure times
If you are unable to hear our announcements, the Travel Planner is a good alternative source of information. You can find almost all information about delays, disruptions and changed departure platforms in the Planner.
Safe train travel with NS
Fortunately, train emergencies are a rare occurrence. However, should something happen then it's good to be informed about what to do. You can find useful tips and clear instructions on our page about safe train travel, so you can embark on your journey relaxed and fully prepared.