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Logging in with NS apps

With our NS apps for your mobile devices, you can sign into your Mijn NS account whenever, wherever. With the app, you can view your trip and transaction history, edit your contact details or sign up a train trip. To continue to use these features, please make sure to regularly update the apps.

Why update your NS apps

It's important to regularly update our apps. The most recent version of our apps protect your data most effectively and enable you to keep using all of the features of our apps.

Protecting personal data

In order to keep your personal data safe, you will no longer be able to log into Mijn NS when running an outdated version of our app(s). You have to log in to view your trip history and transactions, edit your contact details or sign up a train trip, so we recommend that you update the apps to at least the following versions:

NS app

To continue to log into the NS app, you need to run at least version 7.18.0 (iOS) or version 6.12.0 (Android) of the app.

NS International app

To continue to log into the NS app, you need to run at least version 5.14.0 (iOS) of versie 5.13.0 (Android) of the app.

The travel planner feature will continue to work regardless of what version you have installed.

Frequently Asked Questions

  • Why is it important to regularly update the apps?

    We continuously update our apps to guarantee the safety and security of your personal details and improve our NS apps.

  • Why will I soon be unable to log into Mijn NS with outdated versions of the NS apps?

    By logging into Mijn NS, you get access to your personal data. To guarantee the safety and security of your personal data in our NS apps, we make sure they are continually updated. Because outdated versions of these apps cannot guarantee the desired level of security, we will no longer support logging into your Mijn NS account with outdated versions.

  • Can I continue to use outdated versions of the NS apps?

    Yes, you can. You can continue to use all features that do not require you to log in. So you can keep using the Trip Planner to plan your trips, for example, even if you're running an older version of the app.

    You won't be able to log into Mijn NS anymore, which means you won't be able to use several features, such as:

    • viewing contact details or transactions;
    • signing up trips via the Train Guide;
    • Requesting NS Travel Assistance.

    To keep using these features, please make sure you have the most recent version of our apps installed.

Frequently asked questions about the NS app

  • How can I tell what version of the NS app I am running?

    To find out which version you are running:

    1. Open the NS app on your mobile device.
    2. Scroll down and click on 'More' to open a new options menu.
    3. Tap 'Settings'. You'll find the app version at the bottom of the page.

  • What version of the NS app do I need to log into my Mijn NS account?

    iOS

    You need to run at least version 7.18.0 or higher to log into your Mijn NS account. Please note: to install this version of the NS app, you need an Apple device running iOS 12.0 or higher (iPhone 5s or newer. iPad Air 1 or newer).

    Android

    You need to run at least version 6.12.0 or higher to log into your Mijn NS account. Please note: to install this version of the NS app, you need an Android device running Android 6.0 or higher.

  • How do I update the NS app?

    iOS

    1. Open the App Store.
    2. Find the NS-app.
      • If you don't have the NS app installed yet, you can download it now.
      • If you have an older version of the app installed, press 'Update'.

    Android

    1. Open the Play Store.
    2. Find the NS app.
      • If you don't have the NS app installed yet, you can download it now.
      • If you have an older version of the app installed, press 'Update'.

Frequently asked questions about the NS International App

  • What version of the NS International app do I need to log into my Mijn NS account?

    iOS

    You need to run at least version 5.14.0 or higher to log into your Mijn NS account. Please note: to install this version of the NS International app, you need an Apple device running iOS 12.0 or higher (iPhone 5s or newer. iPad Air 1 or newer).

    Android

    You need to run at least version 5.13.0 or higher to log into your Mijn NS account. Please note: to install this version of the NS International app, you need an Android device running Android 6.0 or higher.

  • How do I update the NS International app?

    iOS

    1. Open the App Store.
    2. Find the NS International app.
      • If you don't have the NS International app installed yet, you can download it now.
      • If you have an older version of the app installed, press 'Update'.

    Android

    1. Open the Play Store.
    2. Find the NS International app.
      • If you don't have the NS International app installed yet, you can download it now.
      • If you have an older version of the app installed, press 'Update'.

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