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Requesting refunds for forgotten, lost or stolen season tickets

If you did not have your NS season ticket on you or if it has been lost or stolen, we offer the possibility of getting the extra costs for the replacement ticket refunded. This also applies if you accidentally checked in using your debit card (bank card) and so did not get your discount. You should then state ‘Forgotten season ticket’ as the reason for the claim.

Refunds for costs incurred for a lost or stolen NS Business Card can be submitted here .

More about a ‘Forgotten season ticket’
More about ‘Refunds after loss or theft’‘

Travel details
Type of ticket that you travelled on in the case of a forgotten, lost or stolen season ticket, or a journey made accidentally using a debit card (bank card).
Your personal details
Enter your first initial(s) (as a capital letter).
Open calendar
Enter only digits, without dashes, for example 0611111111.
Enter your card’s 16-digit number here.
Your address
Your account details
Enter the total amount you paid for your train trip
Enter the discount percentage you were entitled to if you had traveled with your NS season ticket: 20%, 40% or 100%.
Calculate the amount you want to receive back by multiplying the amount you paid by the percentage entered above.
Enter your IBAN number here. You can also enter international IBAN numbers here.
The account number may belong to a person or e.g. a foundation
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