Frequently asked questions

No, you cannot reserve an OV-ebike online. However, you can check availability in the NS app.

Yes, you can rent a maximum of two OV-ebikes at one time. The employee will then scan your OV-chipkaart twice.

No, you cannot rent an OV-ebike with a child seat.

The OV-ebike should have a full battery when you rent it. You should be able to cycle for 110 km in the eco setting, or around 50 km in the highest support setting. The range for normal use is around 70 km.

But you can cycle just fine on the OV-ebike even with an empty battery.

The OV-ebike meets all of the necessary quality standards and requirements.

No, you cannot charge the battery yourself. The OV-ebike will always have a full battery when you rent it.

Yes, the OV-ebike comes standard equipped with GPS tracking. The tracking data is not linked to your personal data. GPS tracking is only used to gain insight into the use, travel distances and speeds and to trace the OV-ebike in the event of theft.

The OV-ebike supports speeds up to a maximum of 25 km/h.

You pay € 13 per rental, up to 24 hours.

You can rent an OV-ebike using a personal OV-chipkaart with a free OV-fietsabonnement or a Flex season ticket. The costs for using the OV-ebike will be debited from your bank account at the end of the month.

You will pay a supplement of € 5 per 24 hours after the initial 72 hour period. This is a supplement in addition to the standard rental rate of € 13 per 24 hours.

No, you cannot return the bike to another location. The OV-ebike is only available for rent at four locations during the test period.

No, you cannot return the bike rental after closing time. You can only return the OV-ebike during the storage facility opening hours.

Please lock the OV-ebike using both locks, and place the key in the blue drop box. If possible, lock the OV-ebike to a rack or pole to prevent it from being stolen. Call customer service to close the journey and end the OV-ebike rental.

In this case, please contact customer service.

This error message is generated because your foot was on the pedals when turning the bike on or off. Please turn off the bicycle, then turn it on again. This time, do not place your foot on the pedal when pressing the on/off button.

Bring the OV-ebike back to the rental location. You can also pay to have someone pick up the OV-ebike for you. The pick-up fee is € 50.

If the OV-ebike is defective, you can trade it for another OV-ebike at your rental location within 10 minutes for free.

Report the damage to the rental location or send an e-mail to info@ov-fiets.nl with the subject line 'OV-ebike defective'. Always include the bike number posted on the fender.

Report the loss or theft to the police immediately and send an e-mail to info@ov-fiets.nl with the subject 'OV-ebike stolen'.

Include the bicycle number (see bike key), the rental location and the date and time when the OV-ebike was stolen. Then send the OV-ebike key and a copy of the police report to our address:

NS Klantenservice Afdeling OV-fiets
Postbus 2572
3500 GN Utrecht

When an OV-fiets is stolen, you will be charged a deductible. You can find the deductible amount in the OV-ebike price list. If you do not send us the OV-ebike key and police report, then you will be billed for 50% of the replacement value of the OV-ebike. This amount is listed in the OV-ebike price list.

Has the OV-ebike key been lost or stolen?
Report the loss or theft to us by sending an e-mail to info@ov-fiets.nl, with the subject line 'OV-ebike key lost or stolen'. You will be billed for the cost of a new key. These costs are listed in the OV-ebike price list.