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Requesting refunds for a forgotten, lost or stolen NS Business Card

If you did not have your NS Business Card on you or if it has been lost or stolen, we offer the possibility of getting the extra costs for the replacement ticket refunded. This also applies if you accidentally checked in using your debit card (bank card) and so did not get your discount. You should then state ‘Forgotten NS Business Card’ as the reason for the claim.

Journey details
Type of ticket that you travelled on in the case of a forgotten, lost or stolen season ticket, or a journey made accidentally using a debit card (bank card).
Your personal details
Enter your first initial (as a capital letter).
Open calendar
Enter only digits, without dashes, for example 0611111111.
Your address
Your account details
Enter your IBAN number here. You can also enter international IBAN numbers here.
The account number may belong to a person or e.g. a foundation.
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