Preparing your journey at home

The Travel Planner offers travel advice to and from each train station. You will also find up-to-date travel information for your chosen route, such as whether the train is running on time and whether there are any disruptions. You can also plan your journey using the NS app. Use the Travel Planner to plan your journey and you can buy your train ticket at the same time if necessary. Both the travel information on our site and the entire NS app are screenreader-accessible.

Do you need help navigating the station or with boarding, transferring, or exiting the train? NS Travel Assistance is here to help. Our travel assistants are ready to assist you during your journey, making your trip as smooth and comfortable as possible. You can book NS Travel Assistance in three easy ways: online via NS Travel Assistance, by phone at 030-2357822, or through the NS app. When booking online, you’ll just need to create a My NS account once. NS Travel Assistance is available at most NS-stations, and we’re happy to support you every step of the way.

1 Stap Verder service at major stations

With '1 Stap Verder', we offer travellers with visual impairment guidance to their connecting transportation upon arrival at one of the stations listed below. The travel assistant will accompany you to the correct bus, tram or metro stop, the official taxi row, or the pick-up and drop-off lane at the station. 

The 1 Stap Verder service is currently available at the following stations:

• Almere Centrum
• Amersfoort Centraal
• Amsterdam Amstel
• Amsterdam Bijlmer Arena
• Amsterdam Centraal
• Amsterdam Sloterdijk
• Amsterdam Zuid
• Arnhem Centraal
• Breda
• Delft
• Den Haag Centraal
• Den Haag HS
• Deventer
• Eindhoven
• Enschede
• Groningen
• Haarlem
• Leeuwarden
• Leiden Centraal
• Maastricht
• Nijmegen
• Rotterdam Centraal
• 's-Hertogenbosch
• Schiphol Airport
• Utrecht Centraal
• Zaandam
• Zwolle

You can request the 1 Stap Verder service by telephone via NS Customer Service (030 2357822)

Are you unable to travel independently on public transport? With an OV-Begeleiderskaart, one companion can travel with you in the train, metro, tram or bus for free. The OV-Begeleiderskaart is registered to your name, so you can choose your companion for each journey. If you are travelling with more than one companion, then they will need to have a valid ticket.

You can opt for an NS Flex pass for the Blind and Visually Impaired or an NS Business Card that allows you to check yourself in and out on public transport. 

You can check at home beforehand to find how the guide lines run at the stations you will be travelling through. To do so, click on the button below: find guide lines. You can also go directly to the guide lines of the relevant station in the travel advice on ns.nl. To do so, click on the three dots next to the station name in the travel advice.

If you can't read the signs above the platforms or have difficulty reading them, you can download the NS Perronwijzer app. The app provides information about the next train departing from the platform where you are standing, to help you make sure you're boarding the correct train The app is available for free from both the App Store and Google Play Store.